Staying safe

In an emergency

• Call 112 for police, fire or ambulance anywhere in India.
• For online fraud, call the cyber crime helpline on 1930 or report it at cybercrime.gov.in.
• Women’s helpline: 181.

Before you hire

• Look for the church-verified badge, reviews, endorsements from church members and how quickly they reply.
• Keep the conversation in Twelve Baskets Messages until you are comfortable. You don’t need to share your number to get a quote.
• Ask for a written quote. Providers can send one in Messages, and you can accept it there.
• For work at home, meet in daylight and let someone know who is coming and when.

Paying

• You pay providers directly. Twelve Baskets never asks you to pay for a job, and we will never ask for your OTP, PIN or card details.
• Be careful with large advance payments, especially to someone with no reviews. A small booking deposit is normal; the full amount up front is not.
• Never share an OTP or approve a UPI “collect” request you did not expect. Receiving money never needs your PIN.

If something feels wrong

• After every enquiry we ask “Was this vendor genuine?”. Answering “No” sends it straight to our team. You can find it at the bottom of each conversation in Messages.
• Use “Report this listing” at the bottom of any provider’s page.
• Or write to us at twelvebaskets@exaltesglobal.com. We read every message and act on reports, usually within a day.

What verification means

The church-verified badge means a pastor vouched for the provider and we checked their letter. It is a good sign, but not a guarantee of their work. Read how verification works.